Refund policy

RETURN & REFUND POLICY
Women's Footwear Store — Customer Care & Satisfaction Standard

ENTITY NAME: Ws1 Partners LLC
WEBSITE: http://zxdjq5-zh.myshopify.com/
ADDRESS: 953 West Macarthur Blvd., Oakland, CA 94608, United States
SUPPORT EMAIL:LbertaIntz8106@outlook.com.gr
EFFECTIVE
DATE:

August 11, 2026

At Ws1 Partners LLC, we are committed to providing exceptional quality in women's footwear and ensuring a
transparent, hassle-free shopping experience. If you are not completely satisfied with your purchase, we are here to
assist you with returns, exchanges, and refunds in accordance with the guidelines set forth below.
1. RETURN WINDOW
We offer a 30-day return policy. You have 30 calendar days from the date you receive your order to request a return or
exchange.
2. ELIGIBILITY CRITERIA FOR FOOTWEAR RETURNS
To qualify for a return and full refund, all returned footwear must satisfy the following strict conditions:
Condition: Shoes must be unworn, unwashed, and completely free from signs of wear, scuffs, dirt, or floor marks.
TIP We strongly recommend trying on shoes indoors on a carpeted surface until you are certain of your purchase.
Packaging: Shoes must be returned in their original, undamaged shoe box, including all internal packaging (tissue
paper, plastic wrap, heel caps, dust bags, and decorative shoe charms).
Tags & Documentation: All original tags, labels, and receipts/proof of purchase must be attached and included.
Shoe Box Care: Do not place shipping labels, tape, or stamps directly onto the original brand shoe box. Returned
shoe boxes damaged by tape or labels may be subject to a 15% restocking fee or rejection.
3. NON-RETURNABLE & FINAL SALE ITEMS
The following items are strictly non-returnable and non-refundable:
Items marked as "Final Sale" or purchased during store closing clearance promotions.
Footwear accessories (e.g., insoles, shoe horns, foot care cushions, cleaning sprays, or shoe laces) if the seal or
packaging is broken.
Customized, tailored, or personalized footwear products.
Gift cards.
4. RETURN PROCESS & INSTRUCTIONS
To initiate a return, please follow these simple steps:
Contact Us: Send an email to LbertaIntz8106@outlook.com.gr with your order number, item name, and reason
for return (e.g., wrong size, color mismatch, changed mind). Attach clear photos if the item is damaged or defective.
Authorization & Shipping Label: Once your return request is approved, our support team will provide you with a
Return Merchandise Authorization (RMA) number and the designated return shipping address.

Pack Securely: Place the unworn shoes in their original shoe box, then pack the shoe box inside a sturdy protective
outer shipping carton or box. Include your RMA slip inside.
Ship the Package: Mail the package using a trackable shipping service. Retain your tracking number for reference.
Note: Items returned to us without prior return authorization (RMA) will not be accepted and will be returned to the
sender at the sender's expense.

5. RETURN SHIPPING COSTS
Return Reason Shipping Cost Responsibility
Customer Preference (e.g., wrong size
ordered, changed mind, style dislike)

Customer Responsibility. Shipping fees are non-refundable.

Defective, Damaged, or Incorrect Item
Sent

Ws1 Partners LLC Responsibility. We will provide a pre-paid return
shipping label or reimburse reasonable return shipping fees.

6. EXCHANGES
The fastest way to ensure you get the size or style you want is to return the original item for a refund and place a new
order on our online store once the return is accepted. Alternatively, if you request a direct size exchange via email, we
will process and ship the replacement pair as soon as the returned item passes quality inspection.
7. DAMAGED, DEFECTIVE, OR INCORRECT DELIVERIES
Please inspect your footwear order immediately upon arrival. If an item is defective, damaged in transit, or if you
received the incorrect style or size, please notify us within 7 days of delivery at LbertaIntz8106@outlook.com.gr.
Please provide your order number and clear photos showing the issue. We will arrange a replacement or full refund at
no extra charge to you.
8. REFUND PROCESSING & TIMELINES
Upon receiving your returned package at our fulfillment center, our quality control team will inspect the items (typically
within 3 to 5 business days). Once approved, your refund will be processed back to your original method of payment.
Processing Time: 3 – 5 business days after inspection.
Posting Time: It may take an additional 5 – 10 business days for your credit card company or banking institution to
post the funds to your statement.
9. CONTACT & SUPPORT INFORMATION
If you have any questions regarding our Return & Refund Policy, require assistance with sizing, or wish to track a return,
please reach out to us:
WS1 PARTNERS LLC CUSTOMER SERVICE
Mailing & Operating Address: 953 West Macarthur Blvd., Oakland, CA 94608, United States
Official E-mail: LbertaIntz8106@outlook.com.gr
Online Store: http://zxdjq5-zh.myshopify.com/
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)